PRIVACY & COOKIES POLICY



Personal Information 

Noblesse Lifestyle Group Limited will not collect any information which could be used to identify you personally (e.g. name, address, telephone number or e-mail address) from this website, unless you have provided us with this information voluntarily. You should therefore never submit your personal information if you do not want this to be recorded. It is possible for someone to register on this site using an e-mail address other than their own, which could lead to you receiving e-mails from us. Should this happen, please contact us and we will remove your e-mail address from our database. All information about our customers and site visitors is kept on a secure server and we fully comply with all applicable Hong Kong data protection and consumer legislation. We will collect, use and store any personal data provided by you in accordance with the Privacy Policy. Also, we do not store any credit or debit card information.

Use of Customers’ Personal Information 

We will only use your personal information when the law allows us to do so. Most commonly, we will use but are not limited to using your personal information in the following circumstances:

(i) Noblesse Lifestyle Group Limited’s daily operation on provision of products and services to customers;
(ii) designing services or products for customers’ use;
(iii) processing your order and providing the products and services that you have bought from Noblesse Lifestyle Group Limited and keeping you updated with the progress of your order;
(iv) assisting you with any products or services enquiries, including investigating and resolving service affecting issues and dealing with any billing queries you may have;
(v) billing you for selling Noblesse Lifestyle Group Limited’s products or services;
(vi) analyzing your past sales history and correspondences so that Noblesse Lifestyle Group Limited can further improve its products and services and/or better tailor the type of products and services presented to customers;
(vii) carrying out research and statistical analysis and monitoring customer use of Noblesse Lifestyle Group Limited’s products and services on an anonymous basis;
(viii) contacting you if necessary.

Collection of Customer’s Personal Information

a) For the purpose of carrying on Noblesse Lifestyle Group Limited’s business including sale, provision, registration and promotion of Noblesse Lifestyle Group Limited’s products and services, Noblesse Lifestyle Group Limited will collect your personal information when you:
(i) purchase any product and/or services from Noblesse Lifestyle Group Limited in our stores, by phone, online, or through salespersons properly authorized by Noblesse Lifestyle Group Limited;
(ii) enquire information about a product or service from Noblesse Lifestyle Group Limited;
(iii) contact Noblesse Lifestyle Group Limited with an enquiry or complaint;
(iv) take part in market research arranged by or on behalf of Noblesse Lifestyle Group Limited;
(v) visit or browse Noblesse Lifestyle Group Limited’s website.

b) Noblesse Lifestyle Group Limited may also collect information indirectly from you when you visit or browse Noblesse Lifestyle Group Limited’s website.

Types of Personal Data Collected

a) For the purpose of carrying on Noblesse Lifestyle Group Limited’s business including sale and provision of Noblesse Lifestyle Group Limited’s products, the information that Noblesse Lifestyle Group Limited collects include but is not limited to the following:
(i) your name;
(ii) your delivery/service address, correspondence address and/or billing address;
(iii) contact details, including contact name and telephone number and email address;
(iv) an email or letter you send to Noblesse Lifestyle Group Limited; and other records of any contact you have with Noblesse Lifestyle Group Limited;
(v) your account information, including but not limited to dates of payment.

b) In support of the provision of products and/or services by Noblesse Lifestyle Group Limited, information may be automatically collected by Noblesse Lifestyle Group Limited on how you use Noblesse Lifestyle Group Limited’s products and services, including but not limited to your searching, browsing history in Noblesse Lifestyle Group Limited’s website.

c) When you enter Noblesse Lifestyle Group Limited’s website, we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer’s hard drive. Noblesse Lifestyle Group Limited has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with Noblesse Lifestyle Group Limited.

These cookies do not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this website. In any event, if Personal Data is necessary to be transferred to these suppliers, Noblesse Lifestyle Group Limited will sign a non-disclosure agreement with them in order to prevent any unauthorized disclosure of the Personal Data

Retention & Storage of Personal Data 

We will not sell your personal data to third parties for their commercial purposes. However, we may provide personal data to third parties that perform services for us solely for our use and benefit in accordance with this policy. We also may provide personal information to third parties in order for them to perform services on behalf of a client or to provide services to Noblesse Lifestyle Group Limited. On occasion, Noblesse Lifestyle Group Limited may also be required to disclose personal information by a regulator, court or authority.

Noblesse Lifestyle Group Limited will destroy any personal data it may hold in accordance with its internal policy. Personal data will only be retained for as long as Noblesse Lifestyle Group Limited needs it unless the personal data is also retained to satisfy any applicable statutory or contractual obligations or for the purpose of investigation, detection and prosecution of crime. 

Cookies Policy

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that allow our website to recognize that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website.

 The cookies are used to improve services for you through:
 
 (a) Enabling the functionality of some specific services like payment which will not work without those cookies
 (b) Enabling a service to recognize your device so you don’t have to give the same information several times during one task
 (c) Recognizing that you may already have given a username and password when logged in to eShop so you don’t need to do it for every web page requested
 (d) Measuring how many people are using services, so they can be made easier to use and to ensure that there’s enough capacity to ensure they are fast
 (e) Analyzing data to help us understand how you use online services so we can improve them
 
If you choose not to use cookies during your visit, you should be aware that certain functions and pages will not work as expected. As an example you will not be able to use the shopping list feature.
 
If you want to delete any cookies already on your computer, please refer to your browser vendor’s instructions by clicking “Help” in your browser menu.
 
You can also find out more about cookies and how to delete and control them on www.aboutcookies.org or click “Help” in your browser menu.